Returns Policy

If you are entitled to a refund, we will refund you according to the following criteria:

16.1 psmuae.com is unable to procure products: a reasonable time of 7-10 days from the date of authorization has to be given.
16.2 Products are not working upon delivery.
16.3 Products are lost in deliveries.
16.4 Product cannot be repaired.
16.5 Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.
16.6 Refund settlement will only be affected once the bank has refunded the money, which is the next billing cycle from the date of application of refund.
16.7 psmuae.com will refund the delivery charge in full if you return all products of your order at the same time. If you choose to keep some of the products, we may retain the balance of the delivery charge that applies to the products you keep.
16.8 Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.
16.9 We provide 7 Days money back guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables ( cartridges, blank tapes, CD’s or DVD’s) and accessories ( cables, chargers, batteries…) are still sealed, a refund can be granted in nfornm of a voucher / coupon upon approval of psmuae.com within 7 days after delivery. (Exceptions apply).